The Account Supervisor is responsible for leading assigned accounts, owning key client relationships, and ensuring strategic alignment, operational excellence, and account growth. This role oversees day-to-day account activity while guiding cross-functional teams, managing budgets and scopes, and coaching team members. The Account Supervisor serves as a strategic partner to clients and plays a critical role in expanding account scope and strengthening long-term client relationships.

Essential Job Functions

To perform this job successfully, an individual must be able to perform the following essential functions satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client & Account Leadership

• Serve as the primary day-to-day client contact and trusted advisor
• Own the client relationship for assigned accounts
• Lead client meetings, strategic discussions, and presentations
• Ensure alignment with all members for each project and keeping Senior account members informed of campaigns
• Build and maintain strong client relationships through proactive communication and problem-solving

Strategic Planning & Execution

• Lead development of account plans, briefs, and integrated strategies
• Translate client objectives into actionable plans across disciplines
• Ensure work aligns with client goals, cultural insights, and agency standards

Team Leadership & Development

• Manage and mentor Account Executives and Account Coordinators
• Set clear expectations, delegate effectively, and provide ongoing feedback
• Support performance development and promotion readiness

Financial & Operational Oversight

• Own account budgets, scopes, forecasts, and staffing needs
• Ensure work is delivered on time and within budget
• Anticipate and mitigate risks related to scope, timing, or resources when issues arise

Proactive Growth Leadership

• Identify and lead organic growth opportunities within assigned accounts
• Initiate and lead upsell and scope-expansion conversations while keeping the account lead informed.
• Partner with internal leadership to introduce new capabilities and offerings
• Support overall account goal and growth of the team and agency

AI-Enabled Strategy & Efficiency

• Leverage AI tools to support forecasting, scenario planning, and growth modeling
• Guide teams in responsible and effective use of AI to improve quality and efficiency
• Identify opportunities to integrate AI into workflows to improve account performance

You’ll Also Embody and Uphold Our Agency Values:

• Dedication
• We are committed to doing quality work in all aspects of what we do. Because we truly care about our colleagues, our clients, and the consumers we represent.
• Inquisitiveness
• We seek out the deepest insights, the best and most efficient ways of doing things, we love to learn and improve.
• Wonder
• We will always look at our craft and the communities we represent with awe and admiration. We innovate, we discover, we dream.
• Intersections
• We don’t see the world in black and white because that’s not the real world we live in. There is always room for nuance. We celebrate the interconnections between all segments.

Qualifications:

• Bachelor’s degree in Marketing, Communications or related field
• 5+ years of experience in an account management role
• Experience overseeing integrated campaigns across media platforms
• Hispanic Market experience
• Bilingual (English/Spanish) required

Skills and Abilities:

• Strategic thinking and ability to translate strategies into action
• Leadership, team management, and collaboration
• Organized and detail-oriented with ability to multitask
• Excellent communication skills (written, oral) within the agency and across all clients
• Time management
• Excellent communication, presentation, and negotiation skills
• Strong analytical, project management, and problem-solving abilities

Other Reasons You’ll Love Being Part of the Orci Familia:

At Orci, we work hard but we also believe in balance. We offer:

• A hybrid work model (2 days in-office, 3 days remote)
• A PTO program that grows with you — and belongs to you. Unlike the “unlimited” policies many agencies offer, ours gives you real, trackable time off that builds over time and gives you full control.
• Paid national holidays
• Competitive compensation and benefits
• Opportunities for agency-wide training and individual professional development
• A bright open workspace, with an in-house studio, populated by welcoming, passionate and creative humans, who you can be yourself around.

Explore more at: www.orci.com

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Equal Employment Opportunity:

Orci is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Compliance with California Labor Laws:

This position complies with all applicable California labor laws and regulations, including minimum wage, overtime, and meal and rest break requirements.