Own multi-client communications practice from strategy to delivery with a fintech audience, across cross-functional teams.

• Partner with clients and across internal teams to develop communications strategies, then lead execution of integrated creative campaigns
• Establish yourself as a go-to person for regular client needs, serving as a primary point of contact for one or more clients
• Lead client calls and drive account activity, creating opportunities for junior team members to contribute and grow while stepping in as needed
• Develop strong client relationships, demonstrating confidence and competency in all forms of communication
• Assign responsibilities to internal client teams with clear owners and deadlines, ensuring all deadlines are met and the quality of work is at a high-standard
• Work closely and respectfully with internal client delivery teams, including content, digital, and design
• Direct multiple client projects simultaneously, balancing competing priorities with clarity and composure
• Take a visible and vocal role in developing and presenting to clients – including training sessions, board presentations, and reporting results
• Actively participate in the business development process for potential clients
• Identify potential account challenges early and bring forward practical solutions on how to resolve them

• 3–5 years of communications experience; agency experience preferred
• Deep understanding of the fintech and financial services industry
• Ability to lead and motivate cross functional teams
• Speaks with clarity, precision, purpose in small and large groups
• Possesses excellent writing and grammar skills, knows and apply AP Style and can edit the work of junior team members
• Expertise in social media and analytics tools including but not limited to Sprout Social, Meltwater, and Hootsuite
• Proficient in Microsoft and Google office products
• Eager to learn and adopt new tech platforms, including practical AI applications
• Experience pitching media; established fintech/financial services media contacts

• Fluency in the use of AI tools
• Experience with AI applications