Account Strategist – Midwest U.S.

Responsibilities

• Build and maintain strong, trusted relationships with clients
• Develop strategic, data-backed recommendations that support client goals
• Monitor campaign performance, identify when something isn't hitting the mark, and help determine how to course-correct
• Partner with internal teams to keep projects, campaigns, and client initiatives moving forward
• Identify opportunities to grow accounts and strengthen existing client partnerships
• Support contract renewals and long-term client retention
• Provide responsive, thoughtful, and proactive client service
• Represent KHM within the destination marketing space
• Travel approximately every other month to meet with clients, experience destinations firsthand, and support client needs

Requirements

• Strong communication and relationship-building skills
• Experience in customer relationship management and project management
• The ability to interpret data and use insights to inform recommendations and decisions
• Strong problem-solving skills and the ability to adjust quickly when priorities or campaign needs change
• A collaborative mindset and comfort working across multiple internal teams
• The ability to manage multiple priorities in a fast-paced environment
• An interest in working within a creative agency environment where teams move quickly and bring big ideas to life
• A willingness and ability to travel approximately every other month

Benefits

• Competitive compensation.
• Medical, dental, vision, and additional benefits to support you and your family.
• 401(k) with Traditional and Roth options, plus a company match.
• Flexible PTO and paid holidays.
• The tools and technology you need to do your best work.