Drive client success by managing relationships and expanding HubSpot-led engagements at Serendipity, delivering strategic guidance and cross-sell opportunities to meet clients' business goals.

• Maintain client relationships as well as grow their contract values.
• Serve as the main point of contact for clients, providing timely and proactive communication and support.
• Develop an understanding of client's business objectives, challenges, and opportunities.
• Knowledgeable and well versed in HubSpot capabilities and infrastructure, can easily understand client goals and provide solutions in HubSpot
• Ability to ask questions, identify client challenges and provide solutions across HubSpot’s platforms and upselling clients in Serendipity services
• Collaborate with clients to develop and execute strategic plans for utilizing HubSpot's platform to achieve their goals.
• Stay up-to-date on HubSpot's product offerings, industry trends, and best practices to provide informed guidance to clients.
• Collaborate with the team to ensure excellent deliverability of products/offerings.
• Design pitch decks, meta ads, websites etc.
• Work collaboratively with the team on quarterly goals and objectives to grow Serendipity

Requirements

• Currently pursuing or recently completed a degree in business, marketing or related field (ie: internships, part-time, etc)
• 20 hours per week availability during the 2026 Spring semester
• Desire to become a full time team member after graduating (Summer, 2026)

Preferred

• HubSpot expert: To have a passion for becoming a complete HubSpot expert. The HubSpot tool is vast and this person wants to become a technical expert in the product.
• Business Consultant : This person will be comfortable building meaningful relationships with clients and giving them advice. They will love understanding our clients businesses and showing them how their unique goals and use cases can be achieved through configuring HubSpot.
• Value Driver Through Sales: Our desire is for clients to use and maximize all the HubSpot tools, which requires regularly educating them how they can grow their contracts with Serendipity and with HubSpot.