Account Representative

Louisville, KY (On-site)

$55K/yr – $65K/yrEntry LevelFull time

Posted 2 months ago

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Job Summary

Own the client relationships and coordinate cross-team delivery of integrated digital campaigns, turning brand goals into actionable strategies and measurable results.

  • Client Management: Build trusted partnerships and translate objectives into targeted marketing plans that drive business outcomes.
  • Campaign Delivery: Lead planning, activation, and optimization of SEO/SEM/social/email programs with creative and analytics partners.
  • Delivery & Reporting: Monitor performance, surface actionable insights, and iterate strategies with regular stakeholder updates.

Job Description

Responsibilities

  • Act as the primary point of contact for assigned clients, building and nurturing strong, professional relationships.
  • Gain a deep understanding of each client's brand, marketing goals, and business objectives to provide tailored recommendations.
  • Communicate regularly with clients to schedule meetings and provide updates, reports, and ensure alignment with marketing strategies.
  • Ensure clients are kept informed about progress and results with clear, actionable insights.
  • Collaborate with the internal marketing teams to develop and implement digital marketing campaigns (SEO, SEM, social media, email marketing, etc.).
  • Work closely with creative and analytics teams to ensure timely and successful delivery of campaigns.
  • Conduct regular check-ins with clients to discuss campaign performance, upcoming initiatives, and adjustments to strategies.
  • Address client issues or concerns promptly, offering proactive solutions.
  • Coordinate with other teams to resolve any technical or service-related issues impacting campaign success.
  • Manage client documentation, contracts, timelines, and billing as needed.

Preferred

  • BigCommerce certification a plus

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Health savings account
  • Life insurance
  • Paid time off
Hatfield Media logo

Hatfield Media

Hatfield Media is a full-service marketing agency based in Louisville Kentucky. We design and develop high performing websites, manage effective inbound marketing campaigns and produce compelling 4K video content for clients across the United States. Our agency is focused on delivering high impact results for each of our clients. From website leads lists to engaging content development, we deliver results-based marketing. Our media production department produces cinematic video and highly technical motion graphics. From explainer videos to commercials, our team is ready to bring your vision to life! Our graphic design team is the creative force behind our website mockups, mobile apps development, logos and brand standards! The entire company works as a unified team, serving your business needs every step of the way.We work directly with business owners, event planners and national agencies to produce compelling marketing campaigns and create thriving lead-generating websites. If your website is not performing for you, we would love to discuss how to fuel business growth. From inbound marketing to live conference video production (webcasting) to search engine optimization (SEO), we want to be your partner in business growth! Although we are primarily a Louisville web design company, our agency serves a wide variety of businesses across the United States.Our agency is built on results. We value integrity. We want to work hard on your behalf, delivering web design and development that impacts your bottom line. If you are looking for a marketing agency to help grow your business, we would love the opportunity to learn how we might serve you in the future. We love the city of Louisville and invite you to have coffee with one of our team members!

Founded in 2009
Louisville, Kentucky, USA
28 employees (12 in marketing)

Traffic Signals

Monthly Visitors
6.2K
Monthly Google Ads Budget
$184.7K
Traffic Source Mix
Search
28.6%
Direct
46.6%
Referral
5.8%
Social
17.3%
Paid
1.5%

Headcount Trend

Current headcount: ~28

Marketing Team

Marketing Team Size
9 (32% of company)