Own end-to-end post-sale account stewardship for a Florida book, balancing relationship management, campaign hygiene, risk detection, and structured process discipline to protect revenue and surface growth opportunities.

• Serve as the primary post-sale contact for a defined Florida book of business.
• Maintain regular communication (email, calls, check-ins) to reassure clients during internal changes. Track revenue trends and satisfaction; proactively address early churn signals.
• Oversee day-to-day pacing, QA, and optimizations across linear and digital campaigns.
• Run recurring hygiene workflows: audits, trafficking confirmations, compliance checks.
• Partner with ops/traffic/creative to fix issues quickly and prevent repeat problems.
• Identify risks (delivery issues, deteriorating performance, service gaps) early and take action.
• Flag upsell potential to sales: performance stories, cross-platform opportunities, budget expansion, new locations.
• Keep CRM, trackers, and internal systems accurate and current.
• Contribute feedback on recurring process gaps; help shape scalable solutions.
• Support forecasting and pacing conversations with grounded, account-level insight.