Account Manager

Responsibilities

• DUTIES: 1. CLIENT RELATIONSHIP & STRATEGIC CONSULTING - Develop & Maintain Relationships: Cultivate sustainable, long-term relationships with key clients, acting as their trusted advisor in Marketing & Communication. - Social & Influencer Consulting: Actively advise clients on impactful Social Media strategies and Influencer Marketing approaches to solve their business challenges. - Business Growth: Identify organic upsell opportunities within existing accounts and pitch new business proposals to expand market share and meet revenue KPIs. 2. SOCIAL & INFLUENCER CAMPAIGN MANAGEMENT - Trend-jacking & Social Insights: Stay continuously updated on fast-shifting social media trends, viral content formats (TikTok, Facebook, Instagram), and platform algorithms to infuse fresh ideas into client campaigns. - Influencer Strategy & Execution: Oversee end-to-end influencer marketing campaigns—from initial matrix planning, pricing strategies (collaborating with the Purchasing team), to content quality control and final on-air execution. - Cross-functional Leadership: Lead and synchronize with internal departments (Creative, Purchasing, Production) to establish strict quality control standards and ensure all campaign deliverables match the client's brief. - Financial & Budget Control: Monitor project P&L (Profit & Loss), optimize budget allocation for KOL/Social bookings, and manage cash flows efficiently across all ongoing projects. - Crisis & Problem Solving: Turn high-pressure situations into managed outcomes. Effectively handle critical client feedback, scope changes, or influencer-related emergencies (e.g., sudden dropouts or negative sentiment). - Reporting: Provide regular/unscheduled progress reports to HOB and BOD, as well as stakeholders inside and outside the business. 3. TEAM LEADERSHIP & TALENT DEVELOPMENT - Team Mentorship: Lead, inspire, and manage a team of 5–6 members (Senior AEs, AEs, and Interns), evaluating personal capacities and driving collective growth. - Knowledge Transfer: Build up internal training frameworks and guidelines specialized in Client Servicing, Influencer Operations, and Social Campaign Execution. - Upskilling: Conduct regular internal coaching sessions to upgrade the team's negotiation skills, brief-writing, and trend-spotting abilities.

Requirements

• Education: Graduated from University/College with majors in Marketing, Business Administration, Commerce, Communications....
• Experience: Having at least 4 years in the Account Management field at advertising agencies and 1 years of experience in an Account Supervisor position, along with the Influencer Marketing industry.
• Skills & Knowledge: ● Strong relationships with KOLs and Influencers ● Market Analysis & Research; Customer experience understanding. ● Have basic understanding of finance, human resources, etc. ● Good English communicationPersonality: ● Leadership skills, team members manage ● Independent work, handling pressure.

Benefits

• Competitive salary: up to 32 mil/month (gross) and providing unlimited commissions based on profits
• 13th month salary
• Annual Paid Leave (12 days)
• Insurance Package
• Company Trip.
• Opportunities to learn more about leadership, entrepreneurship and technical areas of digital marketing.
• Work in a “striving to be better” environment.