Responsibilities

• Serve as the primary day-to-day contact for a portfolio of client accounts, building trusted, long-term relationships.
• Lead client communications and ensure an exceptional client experience across every engagement.
• Understand each client’s business objectives and translate them into clear action plans for internal teams.
• Partner closely with internal teams across livestream, affiliate, creator partnerships, production, strategy, and operations to ensure projects are delivered successfully.
• Manage timelines, priorities, expectations, and communication across multiple client accounts.
• Proactively identify opportunities to strengthen client relationships and expand existing partnerships.
• Lead client meetings, business reviews, and performance discussions.
• Support client pitches, strategic presentations, and new business initiatives alongside the Director / VP of Business Development.
• Continuously build expertise in TikTok Shop and social commerce, providing thoughtful recommendations that help clients achieve their business objectives.
• Help establish best practices that elevate Sellery’s client service and account management capabilities.

Requirements

• Proven experience in Account Management, Client Services, or another client-facing role within an agency environment.
• Experience managing consumer brands, retail brands, or enterprise clients.
• Outstanding communication, presentation, and relationship-building skills.
• Strong stakeholder management skills with the ability to manage multiple projects and priorities simultaneously.
• A quick learner with the ability to rapidly understand new products, platforms, and industries, and confidently translate that knowledge into client conversations and strategic recommendations.
• Highly organized, proactive, detail-oriented, and solutions-driven.
• Commercially minded, with the ability to identify opportunities that create additional value for clients.
• Comfortable working in a fast-paced, entrepreneurial environment where priorities evolve quickly.
• Curious, adaptable, and excited to continuously learn and grow into a strategic client partner.

Preferred

• TikTok Shop
• Integrated marketing agencies
• Digital marketing agencies
• Influencer marketing agencies
• Creative agencies
• Media agencies
• Social media agencies
• Brand marketing or client services
• Candidates with outstanding agency experience, excellent client management skills, and the ability to quickly learn and adapt will also be highly considered.