Responsibilities

• Own the client relationship end-to-end across multiple accounts
• Lead client calls with clarity, confidence, and strong communication
• Build real relationships rooted in trust
• Set expectations and guide clients through decisions
• Understand each client’s business, goals, and growth levers well enough to make decisions
• Form a point of view on performance and contribute to strategic direction
• Connect the work to outcomes, ensuring priorities are aligned with what actually drives results
• Translate performance into clear, actionable next steps
• Partner with internal teams to keep work moving without friction
• Step in when needed to unblock issues, resolve ambiguity, and maintain momentum

Requirements

• 4–6 years in account management or client-facing roles (agency or in-house)
• You’ve owned client relationships end-to-end, not just supported them
• Deep familiarity with paid media (Meta required; Google, TikTok, Pinterest a plus)
• Working knowledge of email / lifecycle marketing (Klaviyo, Customer.IO, etc.)
• Experience working with eCommerce or lifestyle brands preferred
• Comfortable operating across strategy, execution, and communication