Responsibilities

• Own a portfolio of clinic accounts as the primary day-to-day contact
• Lead onboarding for new clients and set clear expectations from day one
• Run regular check-ins and performance reviews with clients, presenting results and next steps
• Build trusted relationships with clinic owners, office managers, and front desk staff
• Monitor show rates, lead quality, and campaign performance across your accounts
• Identify at-risk accounts early and act proactively to resolve concerns
• Own renewal conversations and drive client retention across your book
• Use data to tell a clear story about performance and identify opportunities
• Follow and help improve onboarding, check-in, and retention playbooks
• Partner with the call center team on lead handling and show rate improvements

Requirements

• 2+ years in account management, client success, or a client-facing role
• Strong written and verbal communication skills; comfortable presenting results to clients
• Proven ability to manage multiple accounts and priorities without dropping details
• Comfort using data to monitor performance and identify risk and opportunity
• Proficiency with CRM platforms (GoHighLevel preferred) and tools like Notion and Google Sheets

Preferred

• Background in healthcare, wellness, or medical marketing
• Prior experience at a marketing or lead generation agency
• Experience working alongside sales, operations, or call center teams

Benefits

• Fully remote work environment, allowing for flexibility and work-life balance
• Structured training and support to ensure success in this role
• Performance-based growth opportunities, enabling you to advance your career and earn recognition
• A fast-growing healthcare marketing organization working with clinics across the United States, providing a dynamic and challenging work environment