Responsibilities

• Manage a portfolio of digital advertising accounts, including both agency and direct brand clients.
• Lead as the primary point of contact for clients—facilitating communication, updates, problem solving and campaign reporting.
• Partner with Account Executives to identify client goals and develop strategies that lead to client growth and retention.
• Oversee campaign execution through coordination with internal teams—ensuring projects are completed on time, within budget, and exceed performance objectives.
• Monitor campaign results, compile reports, and provide actionable insights to drive optimizations.
• Maintain strong, proactive client relationships through excellent service and consistent communication.
• Common tasks are not limited to but may include the following:
• Lead as the primary point of contact for clients, facilitating regular communication, updates, and presentations.
• Monitoring and manage project timelines and milestones to ensure on-time, within-budget delivery.
• Manage the trafficking of media campaigns and logistics for successful campaign rollouts through the client service desk (Jira)
• Provide support for tag management, including QA, troubleshooting, and client support.
• Compile campaign reports and provide insightful analyses to support data-driven decision-making and optimizations.
• Monthly billing and reconciliation in collaboration with the finance team.
• Attend industry events and travel as needed to meet with clients
• Contribute to organizational initiatives and continuous process improvements.

Requirements

• 3+ years of experience in programmatic advertising or digital media.
• 3+ years in a client-facing role with proven relationship management skills.
• Ability to build lasting client relationships and provide exceptional service.
• Strong understanding of digital marketing platforms and trends.
• Strategic thinker with excellent decision-making and problem-solving skills.
• Exceptional communication, presentation, and organizational skills.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Hands-on experience with AI tools, such as ChatGPT & Claude, and how they can enhance communication, reporting, and workflow efficiency.
• Experience with working with DSPs and various media platforms: specifically The Trade Desk, Google Ads and Meta Ads.

Benefits

• Collaborative, supportive, and growth-focused culture.
• Opportunity to work with innovative brands and cutting-edge digital marketing technology.
• Competitive compensation and benefits package:
• This position offers a competitive salary range of $65,000 – $80,000, commensurate with experience and qualifications
• Medical, Vision and Dental on day 1 for you and your family
• Open Vacation Policy
• Opportunity for discretionary bonus
• Paid Maternity and Paternity programs
• Safe Harbor 401k plan with employer match
• Wellness and cell phone stipend
• Birthday gift card and employee tenure bonus
• Hybrid work environment that emphasizes flexibility and balance, offering the option to work from home or from our modern office in Berkley, MI.