Responsibilities

• Responsible for managing digital, print, and social creative for national campaigns within scope across domestic and international needs including catering and test products.
• Serve as Creative Manager (or Account Manager) and steward the creation and delivery of advertising assets for in-restaurant POP, Chick-fil-A app, chickfila.com, national/local social channels, digital communication boards, and national email.
• Collect and evaluate data-driven themes to proactively make recommendations, after careful analysis, maximizing productions for better outputs.
• Build and maintain relationships with internal and external partners to consistently improve the creative development process.
• This is a key role and sets the tone for the RTC core food campaign team, always with a focus to ensure the work is best for the customer and the brand.
• Influence the core food pod by embracing a dynamic mindset and set the pod up for success by leveraging creative problem solving for business needs.
• Lead by proactively addressing challenges with stakeholders and channel leads with minimal involvement of leader or other members of the creative team.
• Optimize core food pod's time by consistently assessing processes and new ways of working to optimize and maximize the pod's time. Partner with channel leads to ensure consistency across multiple channels.
• Discern capacity of the core food pod at all times. When out of scope items are requested, quickly assess resources and budget, while being resourceful and offering other solutions to support the business need.
• Collaborate with internal channel leads to execute creative for national and international campaigns with a lens on local needs to ensure we pull the thread through the hourglass.

Requirements

• Experience managing projects from initiation through completion, including planning, scoping, execution, and delivery
• Proficiency with project management tools and software
• Experience with resource allocation, budget management, and cost tracking
• Strong stakeholder management and client service skills, including the ability to gather feedback, align expectations, and drive project outcomes
• Excellent organizational, communication, and prioritization skills
• Ability to effectively partner with cross-functional teams in a fast-paced, deadline-driven environment

Nice-to-have

• PMP certification or equivalent project management certification
• Agency account management experience
• In-house creative agency experience
• Strong understanding of creative development processes and terminology (creative fluency)
• Experience identifying and implementing process improvements and workflow optimizations
• Marketing or advertising experience in the food & beverage industry
• Experience with Digital Asset Management (DAM) systems