Responsibilities

• Serve as the primary day-to-day client contact and build trusted relationships with client stakeholders.
• Understand client business priorities, marketing objectives, and operational needs; translate them into clear agency workstreams and deliverables.
• Lead client meetings, status updates, campaign discussions, and presentations; communicate recommendations, decisions, risks, and next steps clearly.
• Anticipate client needs, identify potential growth opportunities, and proactively manage scope conversations.
• Coordinate complex stakeholder requirements, including internal leadership, legal/compliance, and multi-layer approval processes.
• Act as a business partner rather than a request relay by bringing solutions, recommendations, and clear ownership to client discussions.
• Own assigned projects from intake and scoping through planning, execution, delivery, and closeout.
• Build and manage project plans, timelines, milestones, dependencies, workflows, and responsibilities across participating teams.
• Coordinate cross-functional teams including creative, content production, media, digital, channel operations, and other specialists as required.
• Maintain clear visibility into project status and ensure work remains aligned to client priorities, approved scope, and delivery expectations.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field, or equivalent professional experience.
• Experience in account management, project management, integrated marketing, or a comparable client-service role.
• Demonstrated ability to manage multiple concurrent projects, priorities, stakeholders, and deadlines in a fast-paced environment.
• Strong understanding of integrated marketing workflows and the roles of creative, media, digital, production, and channel teams.
• Experience managing project scope, estimates, budgets, timelines, and cross-functional delivery.
• Strong client-facing communication, presentation, organization, and documentation skills.
• Ability to identify issues early, make sound day-to-day decisions, and escalate appropriately.
• Comfort operating with ownership and ambiguity in an evolving organization.