Key Account Performance Manager – National
USA (Remote)
Posted 20 hrs ago
Job Summary
Own the end-to-end client strategy for national accounts, guiding post-sale relationships and campaign direction with a focus on retention, growth, and data-driven optimization across multiple verticals.
- Lead client partnerships and strategic campaigns
- Translate client objectives into cross-channel digital strategies
Job Description
Responsibilities
- Strategy & Client Partnership
- Serve as the primary post-sale client-facing contact, building strong relationships with key accounts to drive retention, satisfaction, and long-term growth.
- Develop a strong understanding of each client’s business model, vertical, competitive landscape, customer journey, and revenue objectives to inform digital strategy.
- Lead the strategic direction of client campaigns with a focus on business outcomes, performance, and revenue growth.
- Serve as a strategic resource across key National Team verticals, including Home Services, Legal, and QSR, adapting recommendations based on the unique dynamics and objectives of each category.
- Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, timelines, and performance expectations.
- Identify upsell and cross-sell opportunities that deliver additional value for clients and drive incremental investment.
- Conduct regular performance reviews, providing actionable insights and recommendations tied to business goals and KPIs.
- Act consistently in the best interest of the business and uphold high professional and ethical standards.
- Campaign Pre-Launch
Requirements
- 4+ years of experience supporting digital media, key accounts, or national/strategic advertisers; familiarity with paid search, paid social, programmatic, or multi-channel campaigns
- Experience working within or supporting Home Services, Legal, QSR, or other performance-driven advertising verticals strongly preferred
- Strong understanding of how digital strategies and KPIs may differ based on industry, customer journey, sales cycle, and advertiser objectives
- Ability to interpret performance data and translate findings into actionable, client-facing insights and recommendations
- Strong relationship-building, presentation, and communication skills
- Highly organized, with the ability to manage a portfolio of high-value accounts across multiple verticals simultaneously
- A proactive, consultative mindset with enthusiasm for helping clients grow
- Experience working directly with sophisticated advertisers and key client stakeholders preferred
- BA/BS degree (preferred)
Preferred
- BA/BS degree (preferred)
Benefits
- Competitive Salary + Commission on Directly Managed Post-Live Revenue
- 3 weeks of PTO (+ 9 paid holidays)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Casual, high-energy work environment
- Opportunity for upward mobility
- Company provided laptop
- Competitive salary + bonus program
Townsquare Ignite is a customer-centric, data-driven technology provider of cross-platform advertising solutions including programmatic, search, marketing and client services. We leverage the widest variety of DSPs and data partners available to deliver personalized solutions to meet our clients' needs at the local, mid-market and national levels. Townsquare Ignite is where context meets precision.
Salaries
Posted range
$80K/yr – $85K/yr
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