Responsibilities

• Serve as primary day-to-day contact for assigned clients
• Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders
• Understand each client's business, goals, services, target customers, local market, and marketing priorities
• Lead client check-ins, status calls, follow-up meetings, and internal recap discussions
• Make clients feel heard, supported, and confident that Nexvel is actively managing their account
• Create and send meeting notes, action items, next steps, and follow-up summaries
• Track open tasks, client requests, internal assignments, deadlines, and deliverables
• Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward
• Follow up consistently so nothing falls through the cracks
• Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations

Requirements

• 2–5 years of experience in account management, client success, marketing coordination, project management, or agency operations
• Working knowledge of digital marketing: websites, SEO, paid advertising, social media, content, Google Business Profile, email marketing, lead tracking, or CRM
• Strong written and verbal communication skills
• Excellent follow-up, organization, and task management
• Ability to manage multiple clients and priorities simultaneously
• Comfort presenting to and communicating with business owners, executives, internal teams, and vendors
• Valid driver's license and reliable transportation (local travel required)

Preferred

• Experience at a marketing agency, digital agency, web company, or local business marketing environment
• Experience with Google Workspace, CRM platforms, project management software, reporting dashboards, or AI/marketing automation tools
• Comfort with new technology and interest in modernizing how agencies work

Benefits

• Medical and dental insurance
• IRA with 3% employer match
• Paid time off
• Flexible schedule