Account Manager

Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
• Project Management and Execution
• Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
• Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
• Collaborate across internal teams and external partners to meet all deadlines.
• Support adm’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).

Requirements

• 3+ years of experience in client-facing account management role.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent written and verbal communication skills with a confident, client-facing presence.
• Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.