Description

Key Responsibilities

• Engage with customers (via email and phone) to understand their needs, offering tailored solutions and product recommendations to meet or exceed expectations
• Ensure customers have an easy, confidence-building experience throughout the order process
• Follow up diligently on pending customer responses, approvals, artwork, or confirmations
• Exercise sound judgment to determine next steps independently, escalating issues only when appropriate
• Set clear expectations around next steps, requirements, and timelines
• Accurately document customer communications and order updates in internal systems
• Follow established workflows while applying flexibility and judgment when customer situations require nuance

Who You Are:

• Someone who genuinely enjoys making customers happy and takes pride in delivering great service
• A problem-solver who is motivated to find solutions and create positive outcomes
• A strong communicator who can connect with customers, build trust, and explain information clearly
• An active listener who seeks to understand customer needs before proposing solutions
• Highly organized and detail-oriented, ensuring each order is handled accurately and efficiently
• Energetic, adaptable, and eager to learn and grow in a fast-paced environment
• Collaborative professional who champions a 'One Team' approach, intentionally leveraging the expertise of cross-functional partners to drive the best results for our customers.

What You Bring

• Experience in customer service, order management, or customer operations
• Strong written and verbal communication skills
• Excellent interpersonal skills and sound decision-making ability
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• High attention to detail and strong follow-through
• Ability to manage multiple orders and priorities simultaneously
• Strong judgment and the ability to work autonomously
• Customer-first mindset with pride in delivering a smooth, professional experience
• Familiarity with eCommerce, custom products, or order-driven workflows
• Comfort with technology; experience with Google Workspace and CRM systems is a plus

4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees.