Responsibilities

• Serve as a trusted advisor to clients on production strategy and execution, ensuring all outputs are aligned with brand guidelines, creative direction, quality standards and efficient execution
• Lead alignment between clients and agency partners on production briefs, deliverables, timelines, budgets, and handoffs to project teams
• Maintain a deep understanding of WPP Production's capabilities and how to apply them
• Oversee primary productions from brief through to delivery, with a hands-on understanding of shoots and production workflows start to finish
• Coordinate with global offices, serving as a steward of consistent ways of working across regions
• Ensure compliance with contractual terms, commercial arrangements and SLAs
• Manage account financials, including SOWs, fees, profitability, and utilization, while consistently delivering against client requirements
• Collaborate cross-functionally across Operations, Finance, Production, and subject matter experts to drive cohesive, high-quality outcomes
• Navigate competing priorities and escalations with clarity and confidence
• Identify organic growth opportunities within existing accounts and contribute to new business

Requirements

• 4–7 years of Client Services experience, including a minimum of 3 years within a creative agency environment
• Exceptional client relationship skills with the ability to present confidently, influence multiple stakeholders, and engage effectively at the senior and executive level
• Deep production fluency and a strong understanding of how to deliver work across today's fragmented media landscape
• Strong communication and problem-solving abilities, with sound judgment and decisiveness in fast-moving environments
• Solid negotiation skills and commercial acumen
• Comfortable using project management tools to keep information, data, and work on track
• Proactive, highly motivated, and detail-oriented with a genuine passion for the work, the team, and the business

Preferred

• Bilingual in English and Spanish is preferred, as a portion of creative is in Spanish and English