Account Director

Responsibilities

• Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team
• Provide strategic marketing guidance and thought leadership
• Understand your clients' businesses while simultaneously educating clients about how we can help them achieve their goals
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome

Requirements

• 5+ years of account management experience, preferably within an advertising agency, with a focus on experiential campaigns, paid media planning and execution, and cross-channel activation
• Bachelor's degree in marketing, advertising, communications, or a related field
• Proven account management and client communication skills
• Deep understanding of the social landscape and social platforms, features and best practices
• Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
• Strong understanding of experiential marketing, live brand activations, paid media strategy, and integrated campaign execution
• Curiosity about clients' business and a passion for solving business problems
• Financial literacy and management of budgets
• Demonstrated expertise and experience delivering channel assets - from up front strategy and planning through activation and execution
• Highly proficient with Google Suite and Slack

Preferred

• Traditional agency experience is not required, but it's a plus.

Benefits

• We like to laugh, we live for celeb gossip and we're great on AUX
• Our passport program lets you explore and work from one of our 16 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• You best believe we know how to celebrate our wins. And our losses (it's how we learn)
• From carbon offsets to community kitchens, we're passionate about making a difference
• Did we say snacks? Because we have great snacks