Responsibilities

• Own a portfolio of accounts or a defined pod end-to-end, overseeing delivery outcomes across all campaign phases and program types.
• Establish and maintain account and project planning tools, workflows, and operating rhythms; drive cross-functional clarity across creative, media, and integrated partners.
• Oversee resourcing and team capacity; proactively identify and resolve bottlenecks before they impact delivery.
• Set and uphold quality standards across all outputs, ensuring every deliverable reflects Salt Media’s standard of excellence.
• Act as an escalation point for operational issues, partnering with senior leadership to resolve complex delivery challenges.
• Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness across your accounts.
• Own the contractual and commercial relationship with vendors and media partners, from onboarding and paperwork through renewal and offboarding.
• Negotiate vendor contracts, rate cards, and statements of work, securing favorable commercial terms and clearly defined deliverables.
• Ensure SOW and contract compliance across vendor engagements; flag commercial risks and document variances against agreed terms and budgets.
• Manage vendor billing, purchase orders, and invoice reconciliation, ensuring vendor spend is accurately tracked and reconciled with Finance.

Requirements

• 7–9 years of experience in the marketing industry, including 6+ years in account management or a senior client-facing role within a media or integrated agency.
• Proven track record managing large or complex client relationships, including multi-channel programs with layered stakeholder environments.
• People management experience, including direct report oversight, performance management, and career development.
• Strong financial acumen, including ownership of account budgets, scope negotiations, margin management, and revenue forecasting.
• Experienced in vendor contracting, partner management, and SOW negotiation, with a track record of building high-trust, long-term relationships.
• Excellent communicator and confident senior presenter; able to lead client QBRs, planning sessions, and internal alignment meetings.
• Strategically and commercially minded, with the ability to connect media investment to measurable business outcomes and proactively identify growth opportunities.
• Highly organized, decisive, and calm under pressure; able to lead a team through ambiguity while maintaining clarity of direction.

Benefits

• Work-Life Flexibility: Hybrid schedule (2 days per week in office), up to 28 paid days off, winter holiday shutdowns, and dog-friendly office vibes.
• Comprehensive Coverage: Health, dental, and vision plans, plus Salt Bucks to spend on what matters to you — wellness spending, RRSP matching, or extra time off.
• Growth-Driven Culture: Learning & Development-focused (Salt Days), top-tier learning access, and formal leadership development.
• Celebration-First Mentality: Legendary Company trips, social events, and Salt Swag.
• Real Rewards: Referral and new business bonuses and exclusive lifestyle perks.
• Culture of Belonging: Flexible accommodation policies, active Employee Resource Groups, and a workplace where every voice counts.