Account Director

Responsibilities

• Serve as the primary day-to-day contact and strategic counselor for executive-level client stakeholders, building trusted relationships across multiple brands and business units.
• Oversee a portfolio of integrated marketing programs, including lower-funnel paid digital and remarketing campaigns, ecommerce website optimization, and upper-funnel brand awareness campaigns that span social media, influencer marketing, and public relations.
• Critically assess client needs and guide cross-functional teams, including strategy, creative, digital, media, web, and analytics staff and partner agencies, to develop meaningful and creative solutions.
• Synthesize team input into a clear strategic vision, translate goals and objectives into action plans, and oversee execution across multiple concurrent workstreams.
• Own performance objectives and demonstrate measurable impact by analyzing campaign performance, asking thoughtful questions about results, and telling the story behind the data in regular client reporting.
• Manage complex account budgets, forecasts, and contract compliance, including detailed tracking and invoicing across multiple brands and product lines.
• Identify and pursue opportunities to grow the account, including new scopes with additional brands and product lines, and lead development of proposals and recommendations.
• Supervise staff and mentor junior teammates, supporting their professional growth.
• Practice active listening with all stakeholders and continually improve team processes and efficiency.

Requirements

• Bachelor’s degree in communications, marketing, business, or a related field and 8+ years of experience in strategic communications, marketing, or account management, or a master’s degree and 6+ years of experience
• Strong project management skills, including managing scopes, timelines, budgets, and deliverables across multiple workstreams at once
• Experience assembling teams, launching projects, translating goals and objectives into action plans, and guiding execution
• Digital fluency, including working knowledge of social, paid, owned, and web channels and how they work together
• Strong relationship management skills, with experience serving as the primary day-to-day contact for executive-level stakeholders
• Demonstrated ability to lead cross-functional teams (strategy, creative, digital, media, web, and analytics) and synthesize their input into a clear strategic vision
• Strong problem-solving skills and a track record of creating structure, process, and clarity in ambiguous or fast-changing situations
• Excellent written and verbal communication skills

Preferred

• Experience in the consumer electronics or ecommerce sectors, or in direct-to-consumer product marketing
• At least three years of agency experience leading client relationships
• Business development experience, with a proven track record of growing existing client accounts through expanded scopes and new work
• Experience managing account financials, including budgets, forecasting, and profitability
• Experience working with global or matrixed client organizations

Benefits

• competitive salaries
• a comprehensive benefits package
• a dynamic hybrid work environment
• a vibrant workplace and growth opportunities in a variety of specialty areas.