Pivot Design is a strategic creative agency with a unique vision for what healthcare brands should be. We believe that now more than ever, healthcare needs soul—connection, authenticity, and meaning. We leverage the power of design to make health more compelling and change people’s lives.

Overview:

We're seeking an Account Director with agency experience in the pharmaceutical industry to lead client relationships, oversee the delivery of exceptional work across a portfolio of clients, and drive organic growth. You'll partner with our strategy and creative teams to turn strategy into action, ensure projects run smoothly, and identify new opportunities for impact.

This is a true player/coach role. You'll be expected to both lead and do—directing the team while actively rolling up your sleeves on the foundational deliverables that move the work forward. We value leaders who stay close to the craft, model excellence by doing, and aren't afraid to get into the work alongside their team. This role is for someone equal parts strategist, relationship builder, and business driver.

This role will be expected to service clients in the Boston area, and the candidate will be expected to travel on-site occasionally.

Key Responsibilities:

Client Leadership

• Build strong, trusted relationships with senior clients
• Lead strategic conversations and key meetings
• Ensure top-tier client experience and satisfaction

Strategic Thinking

• Translate client goals into smart, actionable strategies
• Deliver sharp creative briefs and actively contribute to and guide strategic deliverables (positioning, brand planning, etc),
• Push thinking beyond the ask with insight and innovation
• Ensure strategic priorities and objectives are woven into the day-to-day tactical deliverables
• Contribute to new business efforts

Financial Oversight

• Oversee account financials: forecasting, budgeting, and profitability
• Collaborate with project teams to stay on track and budget

Team & Agency Impact

• Mentor and support team members
• Contribute to hiring and team development
• Foster cross-functional collaboration and agency culture

What You Bring:

• 10+ years in client services in an agency setting
• Deep experience in the pharmaceutical industry
• A player/coach mindset — equally energized by leading the team and doing the work
• Strong strategic, financial, and communication skills
• A collaborative, solution-oriented mindset
• Proven ability to grow accounts and inspire teams

What We Offer:

At Pivot Design, we believe that our people are our greatest asset, and we have developed an employee-centric culture where we value our people above all else. With a focus on employee wellness, we offer a comprehensive benefits package that includes health insurance, retirement savings options, paid time off, and other employee programs supporting work-life balance and professional growth, including flexible PTO and a flexible hybrid work environment. We are a passionate group of creative experts who support one another in our efforts to produce award-winning work for our amazing clients.

Many of the greatest ideas and creative come from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.