Responsibilities

• Own and grow senior-level client relationships across assigned accounts.
• Lead strategic planning, business reviews, renewal discussions, and executive client conversations.
• Translate client objectives into actionable marketing strategies focused on measurable results.
• Partner with account management, creative, media, analytics, reporting, data, operations, sales, and finance teams to deliver integrated solutions.
• Identify opportunities to expand services, deepen client value, improve performance, and grow revenue.
• Monitor account health, client sentiment, delivery quality, profitability, and retention risk.
• Serve as the escalation point for significant client issues and lead proactive resolution plans.
• Mentor account team members and help strengthen agency operating practices, governance, and client engagement standards.

Requirements

• 10+ years of experience in client services, agency account leadership, marketing, consulting, or a related field.
• 5+ years leading strategic client relationships with senior or executive-level stakeholders.
• Proven ability to grow, retain, and expand client accounts.
• Strong understanding of performance marketing, integrated marketing strategy, analytics, measurement, and campaign optimization.
• Experience leading cross-functional teams in a matrixed environment.
• Strong financial, commercial, presentation, and communication skills.
• Ability to influence, prioritize, and make decisions in complex client and internal environments.
• Bachelor’s degree in Marketing, Communications, Advertising, Business, or a related field preferred.

Preferred

• Experience in a performance marketing, integrated marketing, agency-of-record, or managed-services environment.
• Experience supporting clients in financial services, fintech, healthcare, retail, or other regulated industries.
• Experience with multi-channel marketing programs, attribution, reporting, audience strategy, and performance optimization.
• Experience managing complex or multi-million-dollar client portfolios.