Responsibilities - Develop fundraising and engagement strategy and a plan for executing integrated strategies as appropriate - Build and manage client relationships through regular meetings, calls, and ongoing communications - Lead and participate in live meetings, including QBRs; create meeting material with the assistance of account teams - Work with clients to determine organizational objectives and create strategies to reach goals - Develop clients’ annual communication calendars and budgets - Possess in-depth knowledge of client’s internal processes and resources and generate ideas to enhance overall performance - Provide in-depth analysis of campaign and segment performance and KPI data, developing data-driven strategies to address program challenges and build on successes - Build trusting, respectful and collaborative relationships with clients and colleagues ensuring collaboration among the wider team (including outside resources) and fostering positive team work. - Ensure fundraising and engagement best practices are kept top-of-mind - Provide risk assessment and management on all aspects of the client relationship - Manage a matrixed team of technical and client service staff to ensure all deliverables are on time and meet quality standards - Develop professional goals and development plan for individual team members, work with individuals to help them meet goals through regular meetings and ongoing feedback - Identify and use work experiences as opportunities to train and develop teammates - Balance strategic and tactical plans with client business goals and scope/contract deliverables - Manage client scope, including key deliverables, and ad hoc billing (creative, etc.), within contracted retainer - Participates in webinars and attends conferences/workshops to expand skills - Support ad hoc agency initiatives like case studies, building out internal docs/processes, internal staff education/information sharing - Provide new business development support through proposal input, estimating scope of work, and participating in presentations - Participate in hiring process for new employees including interviews and assessments - Participates in monthly management meetings