Responsibilities

• Serve as the primary client lead for both media and brand/creative programs—cultivating strong, trusted partnerships and acting as their day-to-day strategic advisor.
• Lead campaign planning and execution across the full consumer journey—streamlining workflows and ensuring seamless collaboration within internal teams.
• Own internal and client meetings, distill client's business priorities, and keep communications tight and strategic (recaps, POVs, timelines, rationale).
• Translate client objectives into comprehensive, results-driven marketing plans and compelling proposals.
• Drive account performance by monitoring revenue pacing, forecasting, SOW management, and profitability—with an eye for growth opportunities.
• Steer development of creative briefs, campaign architecture, messaging strategy, and results analysis across digital and traditional channels.
• Mentor and develop team members, ensuring best-in-class standards and continuous learning.
• Collaborate closely with cross-functional agency teams (creative, media, analytics, business development) to problem-solve, make decisions, and drive progress.
• Final QA of client deliverables and share learnings across internal teams.

Requirements

• 7+ years of experience leading integrated account management at a marketing agency (destination marketing experience preferred)
• A natural relationship builder and trusted advisor who is as comfortable with high-stakes presentations as you are with day-to-day communications
• Strategic, analytical, and entrepreneurial—proactive about identifying opportunities, with a knack for creative problem-solving and insight synthesis
• Experience in reviewing brand, campaign and tactical briefs, campaign planning documents, and integrated marketing strategies with the client lens
• Experienced developing creative briefs, campaign planning documents, and integrated marketing strategies
• Financially fluent: familiar with agency revenue models, SOWs, forecasting, and account growth
• Excellent communicator, with strong EQ, executive presence, and an ability to lead and mentor teams
• Driven by curiosity, trend-awareness, and performance storytelling

Benefits

• A hybrid office model, with the option to WFH 2-3 days/week
• A minimum of 20 days off yearly + 12 company holidays + summer hours
• Medical, Dental, Vision, Life & Disability Insurance
• Employer-matched 401k
• Transit benefits, corporate discount programs, free fitness center membership
• Career pathing, dedicated budget towards opportunities for professional growth
• A culture focused on collaboration, curiosity & support, with regular events, volunteerism, and an employee-led recognition program