Responsibilities

• Manage projects and client relationships as key team member to navigate a range of complex, high-profile corporate issues /crisis communications situations (i.e., cybersecurity issues, product safety issues and recalls, executive leadership changes, natural disaster response, culture change, societal issues etc.)
• Serve as the day-to-day client contact – providing account support and counsel, flagging, triaging, and directly managing client issues as they arise.
• Lead data-driven industry and topic analysis to inform business strategy and issues management approach, including leveraging AI, media monitoring and social analysis tools.
• Develop and draft crisis plans, media strategies, reactive media statements, media trainings, talking points, FAQs, memos, crisis simulations and other deliverables as needed.
• Work directly with senior team leads and other practice group leaders to achieve client success and deliver industry-leading perspectives on topical issues.
• Train and motivate emerging talent and help create opportunities for their growth and development.
• Provide regular counsel to clients and colleagues and liaise with global partners to provide global market insights.
• Keep client programs on schedule and ensure all deadlines are met within budget parameters.
• Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component

Requirements

• Bachelor's degree in a relevant field and/or 5+ years of relevant experience in an agency/strategic consulting firm, political campaign, or similar setting.
• Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations.
• Experience with corporate reputation, brand management and protection through integrated communications programs.
• Expertise with the latest digital management, trends and strategy, tools, and analytics and ability to turn insights into actionable recommendations.
• Familiarity with AI, next gen programs and data aggregation with large datasets to inform strategy.
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, including live crisis situations that may require significant working hours.
• Exercises exceptional judgment when working with clients, team members, and vendors.
• Communicates clearly, analytically, and persuasively both orally and in writing.
• Pays close attention to detail and quality of work product.
• Adept at solving problems and resolving conflicts.

Preferred

• An additional plus: experience working in public affairs or media role.