Account Director, Client Strategy (Remote US) at Directive | San Francisco, CA | $140K/yr – $160K/yr

Directive

Account Director, Client Strategy (Remote US)

San Francisco, CA (Remote)

$140K/yr – $160K/yrSenior Level7+ years expFull time

Posted 3 weeks ago

The other 99% submit and hope. You're about to do something different.

Own senior client leadership across enterprise and high-growth accounts, tying executive conversations to long term revenue outcomes.

Strategic Client Relationships: maintain executive alignment, drive renewal and expansion, and protect long-term value.
Cross-Channel Growth: architect integrated plans across Paid Media, SEO/Content, CRO, Creative, and RevOps with cohesive reporting.
Commercial Ownership & Executive Storytelling: oversee portfolio economics, forecasting, renewals, and translate performance into business narratives for QBRs.

Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

🏠 We have a set living wage at Directive; The annual base salary range for this position based in the United States is $140,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience.
🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace
💪 Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
💰 Financial - Traditional and Roth 401(k) with a 3% company match
🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time
🌴 Annual Company-wide Retreat