Account Director, Client Experience

Responsibilities

• The dna team is seeking a strong Account Director to join our Healthcare Practice. As an Account Director, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.
• You will serve as the day-to-day client liaison, responsible for partnering with senior team leads to supervise two biotech client accounts across several work streams.
• Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.
• In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for your clients.
• We're looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications.
• A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and patient video development.
• This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.
• Additional Responsibilities Include, But Are Not Limited To
• Day-to-day client support and counsel
• Developing and/or reviewing materials for client milestones and social media channels

Requirements

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 7 years’ PR/communications experience, preferably with healthcare experience