Company Description

Chacka Marketing is a premier digital marketing agency specializing in paid search engine marketing, social advertising, programmatic display, and consulting services. Known for its collaborative approach, Chacka operates as an extension of its clients’ marketing teams to deliver impactful results. Recognized with industry accolades, the agency values innovation, integrity, and a commitment to achieving measurable success for its partners. Chacka's expertise lies in navigating the complexities of the digital landscape with a results-driven mindset.

As an Account Director you will serve as the primary point of contact for a pod of clients, responsible for maintaining strong client relationships, delivering strategic insights, and ensuring campaign performance aligns with business goals. 

You will own the client relationship end to end — from communications and reporting to identifying upsell opportunities and ensuring cross-functional teams deliver against performance KPIs. Client retention and satisfaction are at the heart of your role. 

Key Responsibilities: 

Client Ownership & Communication

• Act as the day-to-day client lead for your assigned portfolio, building trust and strategic partnership. 
• Own all client communications, including weekly updates, performance reviews, and quarterly business reviews (QBRs). 
• Translate complex campaign results into actionable insights for client stakeholders. 

Performance Oversight & Collaboration

• Partner with media managers and cross-channel teams to ensure campaigns are optimized and aligned with client KPIs. 
• Oversee the timely and accurate delivery of reporting and performance updates. 
• Identify risks or underperformance early and work with internal teams to implement solutions. 

People Management 

• Manage and mentor media managers 
• Provides hands on platform knowledge and training when needed 
• Balances team bandwidth  
• Delegates client deliverables  

Qualifications: 

• 5+ years of experience in account management, client services, or digital marketing strategy (agency experience preferred). 
• Deep understanding of performance marketing (search, social, programmatic) and how campaigns drive client outcomes. 
• Strong communication and presentation skills — able to convey strategy and results with clarity and confidence. 
• Highly organized, deadline-driven, and comfortable managing multiple clients at once. 
• Collaborative mindset and the ability to work across internal teams to drive execution. 

What Success Looks Like: 

• High client satisfaction and retention across assigned accounts. 
• Campaigns consistently meeting or exceeding performance KPIs. 
• Growth in client spend and adoption of additional agency services.