Responsibilities

• 40% - Client Relationship Development
• Holistic oversight of all accounts, with emphasis on content, innovation and client satisfaction
• Oversee the implementation of new client and project teams
• Manage client satisfaction, growth, retention and ensure exceptional experience in all client/agency interaction
• Shepherd the appropriate resources around a client’s business and provide incremental leadership as needed
• Lead and manage client and execution teams both internally and externally
• Abide by, enforce, and evolve the ‘client experience’ framework/strategy to impact approach to client service that always positions us ahead of client needs
• Develop a client feedback framework and appropriately manage feedback to ensure client and team success

Requirements

• 10+ years creative agency or brand marketing experience
• Strong operational prowess with experience building process
• Exceptional digital marketing and strategic abilities across multiple business verticals
• Influencer marketing and production experience highly preferred
• Experience working and collaborating with cross-agency teams to build integrated marketing plans
• Client or agency relationship management experience preferred
• High level of comfort presenting to clients and internal team members
• Self-starter, demonstrates initiative
• Strong Leadership skills and ability to develop and mentor teams
• An advocate for and supporter of diversity, equity and inclusion

Preferred

• 10+ years creative agency or brand marketing experience
• Strong operational prowess with experience building process
• Exceptional digital marketing and strategic abilities across multiple business verticals
• Influencer marketing and production experience highly preferred
• Experience working and collaborating with cross-agency teams to build integrated marketing plans
• Client or agency relationship management experience preferred
• High level of comfort presenting to clients and internal team members
• Self-starter, demonstrates initiative
• Strong Leadership skills and ability to develop and mentor teams
• An advocate for and supporter of diversity, equity and inclusion

Benefits

• health insurance coverage
• life and disability insurance
• retirement savings plans
• company paid holidays and unlimited paid time off (PTO)
• mental health and wellness resources
• pet insurance
• childcare resources
• identity theft insurance
• fertility assistance programs
• fitness reimbursement