Responsibilities

• Planning, preparation and presentation of mail plans, and recommendations for new and current accounts. Develop and implement client strategy.
• Role focuses on clients’ CRM and customer acquisition programs through direct mail and catalogs
• Recognize opportunities to cross-sell and upsell other Belardi Wong services and products.
• Detailed analytical skills to report on campaign, seasonal, and annual success metrics.
• Create PowerPoint decks to review results, plans, and strategy options with clients.
• Maintain accuracy of reporting & integrity of customer service relationships with clients.
• Stay abreast of industry trends and technology advancement in the industry.
• Responsible for keeping client schedules and establishing meeting dates.
• Work with Account Leads to review Account Status and ensure all deadlines are met.
• Overall management and retention of client accounts.

• Proactive problem resolution.
• Participate in external and internal meetings as requested.
• Performs other duties as assigned by management.
• Onboard assigned clients onto Swift platform
• Manage production of clients’ Swift campaigns in Salesforce and with Swift vendors
• Work with clients on strategy and planning, including changes to circ based on available audience and model scores
• Report on Swift campaign results
• Ensure positive client experience
• Must be detail-oriented, well-organized, and happy to work in a fast-paced environment

Requirements

• Minimum 7+ years direct marketing experience required. Bachelor's degree (B.A./B.S.) required.
• Advanced Excel and PowerPoint knowledge.
• Knowledge of general industry procedures, practices, and terminology.
• Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel.
• Skill in group facilitation and leadership.

Preferred

Benefits

• excellent benefits packages including 401k w/ company match, business casual dress, summer hours, coaching, mentorship programs, customized training & more!