Responsibilities

• You will act as the primary point of contact for a diverse set of clients and own the relationship.
• You will be accountable for the client happiness of your accounts, ensuring expectations are managed, needs are met, and feedback is heard and actioned.
• You will lead weekly status calls and campaign check-ins with clients and cross-functional teams.
• You will translate client needs into actionable tasks across internal departments.
• You will proactively identify growth opportunities for the client and work with key team members to pitch new projects that align with client goals.
• You’ll become a trusted point of contact for clients, building rapport through proactive communication, problem-solving, and steady guidance across every touchpoint.
• You will step in confidently to de-escalate potential client issues, providing clarity and maintaining long-term trust.
• You will own the accuracy, quality, and timeliness of all deliverables across your accounts.
• You will anticipate any potential roadblocks and proactively lead problem-solving with internal teams.
• You will deliver top quality metrics that translate to actionable insights related to the clients KPIs.

Requirements

• 8+ years as a proven account manager, or client-facing role, with a focus on beauty brands, and consumer products.
• Demonstrated expertise in project management, including delegation, time management, and the use of tools like Asana or similar platforms.
• Deep understanding of beauty culture, digital trends, and consumer behavior—with a strong pulse on TikTok, Instagram, and other emerging platforms.
• Proven experience managing social-first campaigns while collaborating with teams to ensure strong performance.
• Creative problem-solver with the ability to support brainstorms and contribute thoughtful ideas.
• Excellent analytical skills and experience with tools like Google Analytics, Meta Insights, Hootsuite, Sprout Social, or similar.
• Proficiency in Google Workspace (Docs, Sheets, Slides), Microsoft Office, and content production tools, with the ability to quickly learn new platforms.
• Excellent communication skills – clear, professional, and effective across teams and clients
• Highly organized, self-motivated, and attentive to detail – especially when working under pressure or tight deadlines.
• Willing to work flexibly across time zones and go above and beyond when needed.
• Familiarity with commercial business practices and scopes of work (SOWs) is a plus.
• Ability to research and organize/synthesize information clearly and cleverly.

Preferred

• Familiarity with commercial business practices and scopes of work (SOWs) is a plus.