Responsibilities

• Social Media Coordination: Upload social media content across platforms (Instagram, Facebook, LinkedIn, TikTok, Pinterest, Threads, etc.) to our CMS system.
• Create UTM links for content and ensure all content has appropriate trackability.
• Keep your eye on the pulse of the social media landscape. What is exciting right now? We want you to share what you are seeing!
• Community Management: Actively monitor client social media channels for comments, messages, and mentions.
• Engage with followers in a timely and authentic manner, fostering positive relationships with the community.
• Handle customer inquiries and escalate any issues to the appropriate team member when necessary.
• Develop strategies to increase community engagement, foster loyalty, and drive brand advocacy.
• Reporting & Analytics: Assisting the Account team with reporting and analyzing data.