Responsibilities

• Interact with senior management, clients, and others on all matters related to web and online service delivery strategy and how those translate into workable solutions for clients
• Work with business unit and corporate unit executives to develop web and online service delivery strategy and roadmaps that reflect client needs, organizational priorities, and design best practices
• Serve as “voice of the audience” and SME in all discussions of web strategy for cpg.org, the intranet, and self-service applications, advocating for clarity, usability, accessibility, and cohesion across the digital ecosystem
• Serve as subject matter expert in design, usability, and accessibility of our websites, service portals, and various web-based applications, and provide creative direction, critique, and final quality oversight for digital and visual work, ensuring consistent brand and user experiences
• Own, maintain, and enforce CPG brand and graphic standards across all organization communications, ensuring consistent execution of visual identity, tone, and design quality across digital, print, multimedia, and experiential channels
• Creative Services
• Communications design for documents, publications, conferences, online ads, signage (print and digital), promotional and gift items. Branding and creative for web, intranet, PowerPoints, emails, and online learning —providing hands-on creative leadership, design guidance, and governance to ensure a high standard of craft and consistency.
• Digital and Multimedia Design
• User interface, user experience, and multimedia designs and standards for websites and web-based applications across all lines of business, with a strong emphasis on intuitive navigation, visual clarity, and engaging user experiences
• Lead visual storytelling initiatives that build understanding and connection, including video production, event and individual photography, and multimedia content.

Requirements

• Technology fluency, including AI literacy, with the ability to understand, evaluate, and guide the responsible application of digital and AI‑enabled tools in creative and user experience contexts
• Demonstrated career experience leading creative design and digital experience teams, with direct responsibility for visual systems, web design, and user experience outcomes
• Strong design sensibility, with the ability to evaluate creative work, provide actionable feedback, and uphold a high standard of visual and interaction quality
• Outstanding written and verbal communications
• Strong interpersonal and relationship-building skills
• Exemplary leadership, staff coaching, and team development skills with a strong executive presence
• Impeccable judgment and attention to detail
• Knowledge of best practices with current and emerging technologies, including AI, in online services, marketing communications, and creative operations, service delivery trends, usability, accessibility, and interface standards
• Ability to align on strategic vision and execute corporate goals and initiatives
• Ability to make broad-ranging and sound decisions with limited information and time

Benefits

• Flexible Benefits available to eligible employees: - Medical (including Vision) - Dental
• Core Benefits automatically provided to eligible employees: - Employer funded defined benefit pension plan (five year vesting) - Employee Life Insurance - Spouse and Dependent Life Insurance - Accidental Death and Dismemberment (AD&D) Insurance - Short-Term Disability (STD) coverage - Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax) - Business Travel Accident Insurance - Worker’s Compensation - Employee Assistance Program - Retiree health insurance (eligible after 10 years) - Retiree life insurance Elective Benefits available to eligible employees: - 401(k) with matching contributions (immediate vesting) - Flexible Spending Accounts (FSAs) - Commuter Benefits - New York’s 529 College Savings Program (NY State residents) Educational Assistance Program available to eligible employees Parental Leave available to eligible employees Time Off available to eligible employees: Vacation, Sick, Personal and Holidays you may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.