Responsibilities

• Stand up and lead the authoring function — build the team, define roles and expectations, and establish durable ways of working.
• Create the authoring operating model — design end-to-end workflows, SLAs, intake/prioritization/capacity, and release coordination across Marketing, Product, and Technology.
• Own content standards and governance — set editorial guidelines and establish decision rights, approval paths, and documentation to ensure consistency and control.
• Drive AEM publishing excellence — partner with Technology to define AEM authoring/publishing processes, templates/components, roles/permissions, and quality checks to enable scalable content delivery.
• Establish and manage the process for content test configuration and execution, including intake, versioning, build/QA, launch coordination, and post-launch validation.
• Ensure quality and risk discipline — implement QA, measurement, and continuous improvement routines to maintain high-quality, compliant customer-facing content.
• Enable experience uplift over time — identify content opportunities to improve customer clarity and confidence across journeys and support ongoing optimization.

Requirements

• 6+ years of experience in digital content operations, content strategy, UX writing, editorial governance, or digital marketing/content management (financial services experience a plus).
• Proven experience building and scaling teams and defining operating models, governance, and quality controls.
• Demonstrated ability to lead complex cross-functional programs with tight timelines and high standards for execution.
• Experience working in or alongside a CMS-driven publishing model;
• Demonstrated self-starter who proactively identifies opportunities, drives work forward, and delivers results with minimal oversight.

Preferred

• Hands-on familiarity with Adobe Experience Manager (AEM) strongly preferred.
• Experience with direct response marketing and best practices preferred
• Demonstrated ability to operate effectively in a highly matrixed organization and stay calm under pressure
• Strong executive communication and influence skills; ability to drive decisions, resolve ambiguity, and align stakeholders

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.