Responsibilities

• Team and Project Management: Responsible for the overall success of account teams
• Client Strategy & Relations: Provides highest level strategic counsel/input; Interacts with highest level clients and executives; Leads media training and client training sessions, presentations, etc.; Prepares clients for high priority interviews and announcements; Manages conflict and resolution; Demonstrates excellent judgment in difficult client and staff situations; Up-levels client concerns; Responsible for overall account health
• Media / Analyst Relations: Develops and oversees major media programs; Manages crises; Directly involved in success of high-stakes media opportunities and events; Has established relationships with multiple media/analysts across a variety of sectors; Leverages relationships to secure strategic media opportunities for the clients and agency visibility for the agency
• Strategy: Brings industry breadth and depth to the role of strategic problem solver for teams, clients, and the agency; Partners with Leadership on identifying opportunities to grow existing accounts through additional agency service offerings; Develops and drives creative communications plans that achieve client and agency goals; Demonstrates understanding of client brands and overarching communication goals; Develops and oversees strategic programs; Contextualizes client goals within the industry to make proactive recommendations around clients objectives and strategies; Develops and drives initiatives on account teams and agency wide; Consultant to clients and internal peers; In-depth understanding of clients goals and account health; Oversees thought leadership programs
• Content Creation: Excellent at high quality writing and editing of all materials; Creates and edits presentations and plans
• Client Knowledge: Brings an industry view to the process and oversight of developing client goals, predicting outcomes, and recommendations for best client, investor, and agency business results; Understands market position, competitive set, and key messages
• Messaging/Positioning: Provides strategic insights and counsel; Leads high level positioning and message development; Leads positioning/messaging sessions
• Account Management: Manages team with a focus on Director and Account Supervisor development; Actively involved in all aspects of account profitability, client service, and team success; Reviews client budget, monthly billing, and client communication; Reviews and ensures OC contributions are apparent; Leads client forecasting and discussions around budget
• Agency Roles: Leads agency trainings; Plays a leadership role on taskforces; Provides input in hiring decisions; Conducts and provides constructive feedback for annual reviews; Proactively mentors and provides feedback and constructive suggestions to teams/peers; Contributes to annual account review; Contributes to training and development program; Represents agency and/or clients at key industry events.
• New Business: Drives and participates in new business efforts; Knowledge and strategy around new business prospects and direction