Responsibilities

• Develop and implement integrated marketing and communications strategies that support fundraising, brand awareness, donor engagement, and community outreach goals.
• Serve as steward of the Ronald McDonald House Central & Northern Arizona brand, ensuring consistency in messaging, tone, visual identity, and storytelling across all communication channels.
• Lead the development and execution of multi-channel campaigns, including digital, print, email, social media, public relations, and donor communications initiatives.
• Oversee the organization’s digital presence, including website strategy, content management, social media, email marketing, SEO/SEM, and audience engagement initiatives.
• Collaborate with Development leadership to support donor acquisition, stewardship, retention, capital campaign communications, and fundraising initiatives through strategic messaging and campaign support.
• Partner with the President & CEO to manage media relations, public relations strategy, crisis communications, executive messaging, and external communications opportunities.
• Develop compelling mission-focused content and storytelling that highlights family impact, donor engagement, volunteer involvement, and organizational outcomes.
• Provide communication support, messaging tools, talking points, and presentation materials for leadership, Board members, staff, and fundraising volunteers.
• Collaborate with the Special Events Manager to ensure event branding, promotion, communications, and storytelling align with organizational strategy and brand standards.
• Manage and mentor marketing staff while fostering collaboration, accountability, professional growth, and high-quality execution across projects and priorities.

Requirements

• Bachelor’s degree in marketing, communications, journalism, public relations, or related field required; advanced degree preferred.
• Minimum of 7–10 years of progressive experience in marketing, communications, public relations, or related field, including at least 3 years in a senior leadership or management role.
• Experience working within a nonprofit, healthcare, or mission-driven organization preferred.
• Proven success developing and executing strategic marketing and communications plans that support fundraising and organizational growth.
• Strong knowledge of branding, digital marketing, content strategy, public relations, and audience engagement best practices.
• Exceptional written, verbal, and interpersonal communication skills, including storytelling and executive-level messaging experience.
• Experience managing websites, social media platforms, email marketing systems, analytics tools, and content management systems.
• Strong leadership, project management, and organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Experience supervising staff and managing external vendors, agencies, or contractors.
• Ability to analyze performance metrics and use data to improve communication effectiveness and engagement outcomes.
• Ability to build strong relationships with donors, media representatives, community partners, staff, and volunteers.
• Collaborative, mission-driven mindset with a commitment to nonprofit service and organizational excellence.

Preferred

• Strong strategic thinking and creative problem-solving abilities.
• Ability to translate complex or emotional subject matter into compelling, audience-centered messaging.
• Knowledge of fundraising communications, donor stewardship strategies, and nonprofit marketing best practices.
• High level of professionalism, discretion, and sound judgment in handling sensitive information and communications.
• Ability to work independently while also collaborating effectively across departments and leadership teams.
• Strong attention to detail and commitment to quality and accuracy.
• Flexibility and adaptability to changing priorities, organizational needs, and emerging communication opportunities.
• Commitment to continuous improvement and process efficiency.
• Commitment to the mission, values, and guest-centered culture of Ronald McDonald House Central & Northern Arizona.