Vice President of GTM Operations

New York City, NY (On-site)

$260K/yr – $300K/yrSenior Level15+ years expFull time

Posted 4 weeks ago

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Job Summary

Own the cross-functional GTM engine and annual planning, then translate strategy into a scalable, AI-enabled operating model that links Sales, Marketing, and Customer Success.

  • Growth Systems: Align the GTM plan and finance, product, and revenue under a single operating model with a clear north star.
  • Data & Insights: Build the Source of Truth with executive dashboards showing pipeline health and market trends.
  • Automation & Talent: Dogfood the product, embed AI into daily workflows, and lead a high-caliber ops team.

Job Description

Responsibilities

  • The "COO" Function: Serve as a force multiplier for the executive team. Own the GTM operating model, annual planning, and the intersection of finance, product, and revenue.
  • SWAT Team Leadership: Lead high-stakes, cross-functional initiatives that defy traditional departmental lines.
  • Board-Level Vision: Translate broad company strategy into a crystal-clear operational roadmap that scales our revenue engine.
  • Systems & Infrastructure: Own the entirety of our GTM technology stack. Architect systems to be the engine of our growth, not just repositories of data.
  • Data-Driven Decisioning: Build the "Source of Truth" for the company. Design executive dashboards that provide predictive—not just reactive—insights into pipeline, cohort health, and market performance.
  • Process Engineering: Replace manual work with AI-powered automation. You will be expected to "dogfood" our own product, embedding agentic AI into the fabric of our daily workflows.
  • High-Caliber Culture: Build and lead a high-performance team that embodies the same level of grit and "builder" mindset as our engineering organization.
  • Cross-Functional Alignment: Break down silos between Sales, Marketing, and Customer Success, ensuring that every function is pulling in the same direction toward a shared operational north star.

Requirements

  • The Founder/Operator DNA: 15+ years of experience with a proven track record in high-growth environments. Whether as a former founder or a seasoned COO/VP of Ops, you understand what it takes to build a company from the ground up.
  • Strategic & Tactical Fluency: You can map out a multi-year GTM strategy in the morning and optimize a marketing attribution model in the afternoon.
  • Proven Leadership: Experience scaling teams, managing high-performing operators, and influencing executive leadership.
  • The "Swiss Army Knife" Skillset: Deep technical expertise (Salesforce, complex data modeling, AI implementation) coupled with high-level executive communication and leadership.
  • Bias for Action: You are not a "process for the sake of process" leader. You are an owner. You identify bottlenecks, remove them, and ensure we maintain velocity.
  • AI-First Mentality: You naturally look for ways to leverage LLMs and agentic workflows to improve productivity, reduce headcount-heavy tasks, and streamline operations.
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Shelf

4.5 Glassdoor

Shelf is the next generation knowledge platform that helps you eliminate bad data in your documents and files before they go into an LLM and become bad answers.

Founded in 2015
Stamford, Connecticut, USA
225 employees (20 in marketing)
84% recommend to a friend
84% CEO approval

Traffic Signals

Monthly Visitors
117.6K
Traffic Source Mix
Search
47%
Direct
40.6%
Referral
8.2%
Social
3.5%
Paid
0.6%

Headcount Trend

Current headcount: ~227

Marketing Team

Marketing Team Size
11 (5% of company)
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$60.7M
Last Raise
$52.5M
Series B, 5 years ago

Funding History

  • Aug 2021
    Series B • $52.5M
  • Sep 2020
    Series A • $6M
  • Jun 2017
    Seed • $2.2M