Responsibilities

• Deep understanding of customer insights, experience strategy, and omnichannel marketing across HCP, DTC, and emerging engagement models.
• Applies qualitative and quantitative research to develop actionable business and marketing strategies.
• Leads strategic planning by translating customer, market, and competitive insights into integrated experience recommendations.
• Deep knowledge of pharmaceutical media, communications planning, measurement, and campaign optimization.
• Evaluates strategic work across teams, providing guidance that elevates thinking and improves client outcomes.
• Identifies emerging trends, technologies, and customer behaviors to evolve agency capabilities and client solutions.
• Lead cross-functional teams in developing integrated customer experience strategies across multiple brands and clients.
• Build trusted partnerships with senior client stakeholders and internal capability leaders.
• Mentor Directors and senior strategists while fostering collaboration, accountability, and strategic excellence.
• Influence decision-making by delivering clear, evidence-based recommendations to internal and external stakeholders.

Requirements

• 12+ years of experience in customer experience, strategy, media, insights, or integrated marketing.
• Pharmaceutical agency experience preferred; Consumer Health or CPG experience a plus.
• Proven experience leading cross-functional teams and developing high-performing talent.
• Demonstrated ability to influence senior stakeholders and drive strategic decision-making.
• Strong executive communication, presentation, facilitation, and storytelling skills.
• Proven ability to lead people, projects, and complex client relationships.
• Self-starter with professionalism, integrity, self-awareness, and a commitment to continuous improvement.
• Bachelor's degree in Marketing, Advertising, Communications, or a related field; advanced degree a plus.
• Proficiency with Microsoft Office applications and relevant research, analytics, and media planning tools (e.g., Kantar, MRI/MARS, Mintel, Informa, and related platforms).

Preferred

• Pharmaceutical agency experience preferred; Consumer Health or CPG experience a plus.
• Bachelor's degree in Marketing, Advertising, Communications, or a related field; advanced degree a plus.

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.