Responsibilities

• Build and maintain Token Router’s developer community across channels such as Discord, Slack, Telegram, WeChat groups, and in-person events
• Manage day-to-day community engagement, user support, feedback collection, and relationship management with key users
• Identify high-quality users, active developers, and potential community champions / KOLs
• Support the design and execution of developer growth initiatives, including beta onboarding, activation, retention, and re-engagement
• Help optimize key user journeys such as sign-up, coupon redemption, API key access, top-up flow, and first successful API call
• Assist with product launches, user incentive programs, referral loops, and other growth experiments
• Draft and manage bilingual content in English and Chinese, including product messaging, onboarding guides, FAQs, launch materials, community updates, and user communications
• Translate product functionality into user-friendly messaging that developers can understand quickly
• Support external communication with developers, community organizers, and ecosystem partners
• Collect, organize, and synthesize user feedback, bug reports, and feature requests

Requirements

• Prior experience or internship experience in developer-focused products, SaaS, developer tools, API platforms, or related areas is strongly preferred
• Experience in community operations, user growth, or product growth
• Strong bilingual communication skills in English and Chinese, both written and verbal
• Must be based in Silicon Valley / San Francisco Bay Area
• Highly passionate about AI and excited to work in the AI product space
• Strong execution, ownership, and ability to thrive in a fast-moving early-stage environment

Preferred

• You actively explore, compare, and use AI products, models, and developer tools in your own time
• Experience working with developer communities or understanding how developers discover and adopt tools
• You have built side projects, run communities, created content, or shown other signs of a builder mindset
• Familiarity with LLMs, APIs, model routing, AI infrastructure, or token/call-based billing concepts
• Familiarity with the Silicon Valley startup, developer, or AI ecosystem