TikTok Shop Account Manager

Chicago, IL (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 4 months ago

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Job Summary

Drive ecommerce program strategy and execution across catalog, creator/affiliate partnerships, and paid media to grow GMV.

  • Must-have: Proven ecommerce management experience with retail and social platforms like TikTok.
  • Strong ability to translate data into actionable strategies that boost client performance.
  • Standout: End-to-end creator/affiliate program ownership with measurable GMV impact.

Job Description

Responsibilities

  • Catalog, Item, and Product Strategy & Operations: Strategy Development: Create and implement go-to-market and assortment strategies, including hero product selection and new item creation.
  • Pricing and Promotions: Manage and execute pricing strategies and promotions, including merchant-funded and TikTok-funded initiatives.
  • Product Optimization: Consult on supply chain and fulfilment, optimize product card images and copy, and manage content uploads.
  • Catalog Management: Conduct ongoing evaluations of retail-readiness for all SKUs, maintain the catalog, and ensure overall shop health.
  • Creator Attribution Management: Content Consultation: Provide advice on best practices for conversion-driving content.
  • Creator and Affiliate Management: Discover, select, and manage creators and affiliates, ensuring alignment with brand goals and high GMV-driving potential.
  • Campaign Execution: Help build and share invitations and creative briefs with affiliates, manage data reporting, and boost top-performing organic content with paid media.
  • Paid Media Strategy, Management & Optimization: Budget and Campaign Strategy: Develop and manage go-to-market budgets, execute and optimize campaigns across various ad types.
  • Campaign Management: Continuously launch, manage, and optimize campaigns to meet KPIs, leveraging TikTok Ads Manager for scalable creative rotations.
  • Sales Reporting & Analysis: Sales Reporting: Provide comprehensive sales reports, including gross sales, units, GMV, AOV, and trends.
  • Performance Analysis: Deliver insights on creator and affiliate performance, media/ad spend, and overall campaign effectiveness.
  • Monthly Summaries: Provide monthly summaries with data-driven insights, top-performing creatives and products, and recommendations for optimization.

Requirements

  • Proven track record in ecommerce management, particularly with retail and social media platforms like TikTok
  • Strong digital commerce skills and ability to translate data and insights into actionable strategies that drive results for clients/sellers
  • Excel in analyzing data, identifying trends, and making informed decisions that enhance performance
  • Keen eye for brand merchandising, optimizing product listings and content, ensuring high engagement and conversion rates
  • Ability to work cross-functionally with clients, global team members, creators, affiliates and foster relationships that lead to successful campaigns
  • Meticulous in managing catalogs and campaigns, ensuring that all aspects align with business objectives

Benefits

  • Competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • Office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Competitive paid time off, including annual leave plus paid public holidays
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • ERGs for inclusion and identity
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Vancouver, British Columbia, CAN
29 employees (22 in marketing)

Traffic Signals

Monthly Visitors
6.2K
Monthly Google Ads Budget
$507
Traffic Source Mix
Search
46.5%
Direct
37.4%
Referral
8.3%
Social
6.3%
Paid
1.4%

Headcount Trend

Current headcount: ~30

Marketing Team

Marketing Team Size
21 (72% of company)