Responsibilities

• Serve as a core member of client account teams, providing technology expertise and leadership throughout solution design and implementation.
• Build trusted relationships with senior client stakeholders by understanding business requirements and translating them into technology solutions.
• Lead technology discovery sessions, stakeholder workshops, and client meetings to identify business challenges and transformation opportunities.
• Deliver technology demonstrations to internal teams, client stakeholders, and prospective clients during new business opportunities.
• Act as the primary escalation point for technology-related inquiries across the Americas region.
• Develop and present business cases, technology roadmaps, and solution recommendations to internal and external stakeholders.
• Lead monthly service reviews and quarterly business reviews while maintaining regular client satisfaction surveys to ensure clients continue to realize value from the platform.
• Serve as the Voice of the Customer by identifying product enhancement opportunities that improve adoption, utilization, and overall customer experience.
• Partner with technology development teams to ensure client requirements are accurately defined, scoped, and translated into development sprints.
• Assess current technology processes, systems, and workflows to identify opportunities for improvement and operational efficiencies.

Requirements

• 10+ years of experience in Technology Solutions, Service Management, Customer Success Management, or a related client-facing technology role.
• Strong consultative experience working with enterprise clients and cross-functional stakeholders.
• Demonstrated understanding of technology solutions and their application across local markets and regional organizations.
• Strong technical aptitude with the ability to communicate complex technical concepts in business-friendly language.
• Excellent verbal and written communication skills with strong presentation capabilities.
• Proven ability to build and maintain long-term relationships across complex organizations.
• Strong commercial understanding of technology solutions and SaaS go-to-market strategies.
• Knowledge of emerging technologies, competitive technology solutions, and market trends.
• Strong problem-solving, conflict management, and stakeholder management skills.
• Experience leading cross-functional teams and managing multiple complex technology initiatives simultaneously.

Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.