Responsibilities

• Execute the strategy for Docusign's technical community platforms (e.g., forums, Discord, community site), ensuring they meet the needs of developers, partners, and technical audiences
• Design, launch, and manage programs (e.g., MVP programs, community contests, tech talks, office hours) that encourage technical content creation, peer-to-peer support, and deeper platform adoption
• Collaborate actively with the Support Organization to address inbound questions alongside support moderators on the community forums, and analyze and refine processes using a data-driven approach to mitigate the support burden
• Monitor, moderate, and analyze actively community discussions, feedback, and sentiment
• Own the process of synthesizing this data into actionable reports for Product Management, Engineering, and leadership to inform the developer roadmap and improve the developer journey
• Work closely with Product Marketing, Demand Generation, and Sales Enablement to ensure community programs align with go-to-market strategies and empower technical sales/field teams with community-vetted resources

Requirements

• 5+ years of professional experience in technical community management, developer relations, or a related role
• Proven ability to build and moderate a thriving online technical community (e.g., forums, Discord, GitHub)
• Experience with the developer journey, motivations, and preferred tools (e.g., Modern IDEs, SDKs, APIs, developer content channels)
• Experience in leveraging community data to inform strategy and demonstrate the ROI of community programs

Preferred

• Exceptional written and verbal communication skills, and the ability to communicate authentically with a technical audience
• Capable of setting clear objectives and managing multiple community programs simultaneously
• Familiarity with Generative AI (Gen AI) and its impact on the developer workflow (e.g., GitHub Copilot, Amazon Q Developer)
• Experience organizing developer-focused virtual events
• Experience working in an organization transitioning to a platform-first or API-first business model

Benefits

• Global benefits provide options for the following:
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events