Tech Ops Manager (Marketing Operations)

Phoenix, AZ (Hybrid)

$85K/yr – $110K/yrSenior Level7+ years expFull time

Posted 19 hrs ago

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Job Summary

Own the onboarding lifecycle from discovery to go-live, lead cross-functional implementations, and continuously improve scalable onboarding processes.

Own onboarding lifecycle and timelines from discovery through delivery
Lead kickoff sessions, align campaigns with reporting needs, and optimize integrations
Scale operations by documenting SOPs, mentoring teams, and building scalable workflows

Job Description

Responsibilities

Own the full onboarding lifecycle for new clients, from technical discovery through platform go-live
Manage onboarding timelines, scope, deliverables, and client communication
Configure and QA the GTM tech stack, including Salesforce, HubSpot, Marketo, Demandbase, 6sense, ZoomInfo, Google Tag Manager, and GA4
Provide day-to-day technical support: triage client-reported issues, troubleshoot integrations and data syncs, and manage vendor escalations
Partner cross-functionally with Client Ops, GTM, and Product teams to align implementations with campaign strategy and reporting needs
Build, document, and improve onboarding SOPs and scalable workflows
Lead client kickoff and enablement sessions, translating technical setup into clear business value
Ensure clean handoffs to Client Success with documented configurations, data mappings, and tracking implementations
Mentor TechOps managers and specialists as we scale delivery

Requirements

7+ years in marketing operations, RevOps, technical onboarding, or systems implementation
3+ years hands-on with CRM and marketing automation platforms (Salesforce, HubSpot, or Marketo)
Strong understanding of CRM and MAP architecture: lead routing, lifecycle stages, field mapping, data models, and reporting
Experience configuring and troubleshooting integrations across CRM, MAP, ABM, analytics, and sales engagement platforms
Working knowledge of APIs, data sync, ETL, and automation tools like Workato or Zapier
Strong project management skills across multiple simultaneous client implementations
Excellent client-facing communication, with the ability to turn technical concepts into clear recommendations
Curiosity about AI, automation, and emerging marketing technologies

Benefits

Work in-person with a collaborative, high-performing team
Beautiful Spokane office with incredible views and a stocked kitchen
Exposure to cutting-edge ABX, AI, and enterprise marketing technologies
Opportunity to shape TechOps delivery at a fast-growing company
Strong career growth into senior leadership roles

Ignitium: ABX Orchestration

4.9 Glassdoor

Ignitium is a data driven account-based experience solution provider that helps B2B organizations identify and close more opportunities by integrating best-of-breed technologies within the ABM ecosystem and orchestrating personalized, multi-channel, multi-touch campaigns at scale. We partner with leading revenue teams at companies like Verizon, Nutanix, and Okta to provide the technology, data, and expertise that produce exceptional results. As a company, we’re as committed to growing careers as we are to building a world-class consultancy. Learn more about us at: https://www.ignitium.com

Founded in 2010

Spokane, Washington, USA

64 employees (9 in marketing)

www.ignitium.com

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