Responsibilities - Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). - Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. - Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). - Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) - Other duties as assigned Requirements - High School Diploma, GED, or equivalent - None - Excellent verbal and written communication skills; must maintain a high level of professionalism at all times - Ability to effectively coach, counsel and motivate direct reports - Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) - Ability to efficiently multi-task - Ability to negotiate effectively - Working knowledge of marketing databases - Ability to recruit, train and develop employees - Ability to lead by example - Detail oriented and accurate - Ability to carry out responsibilities in accordance with the organization's policies and applicable laws - Demonstrated problem solving ability - Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS. - Two (2) years marketing experience required, primarily in vacation ownership industry. - Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Benefits - Medical - Dental - Vision - Flexible spending accounts - Life and accident coverage - Disability - Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) - Wish day paid time to volunteer at an approved organization of your choice - 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) - Legal and identify theft plan - Voluntary income protection benefits - Wellness program (subject to provider availability) - Employee Assistance Program