Responsibilities

• Develop and own the enterprise consumer communications strategy, aligning all messaging to Peraton’s mission, brand, and regulatory requirements.
• Lead integrated communication plans supporting major programs, service rollouts, customer‑facing initiatives, and public‑facing announcements.
• Oversee creation of consumer‑centric content including FAQs, web content, service updates, notifications, campaigns, and incident communications.
• Partner closely with program teams, product owners, operations, legal, and public affairs to ensure accuracy, consistency, and appropriate tone.
• Establish communication frameworks for crisis response, outages, cyber events, and other high‑visibility incidents affecting consumers.
• Manage communication channels—email, SMS, web portals, knowledge centers, and social (as applicable)—ensuring timely, compliant, and effective delivery.
• Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience.
• Ensure all communication aligns with federal, state, and contract‑specific requirements when supporting government clients.
• Supervise a team of writers, communication specialists, and/or vendors as needed.
• Represent Consumer Communications in cross‑functional leadership forums and program reviews.

Requirements

• 6+ years of communications experience; 5+ years in a leadership role.
• Experience supporting large‑scale, consumer‑facing programs—ideally in government services, technology, or regulated industries.
• Exceptional writing, editing, and message development skills.
• Ability to translate technical program content into clear, accessible communications.
• Proven ability to lead communication strategy across complex, matrixed environments.
• Demonstrated understanding of compliance requirements for public‑facing communications (e.g., privacy, accessibility, regulatory standards).
• US Citizen and the ability to obtain a Public Trust clearance.

Preferred

• Active public trust clearance
• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or related field or a Master’s Degree.
• Experience with omnichannel communication platforms and customer engagement tools.
• Familiarity with human‑centered design, customer experience frameworks, and service delivery operations.
• Strong stakeholder management and cross‑functional leadership skills.