Responsibilities

• Strategic Planning & Execution: Lead quarterly engagement pulse conversations, synthesizing insights and driving follow-up actions to enhance team engagement.
• Organize and facilitate annual team kickoffs, quarterly strategy sessions, and offsites, focusing on strategic alignment and measurable outcomes.
• Collaborate on key transformation projects, partnering with contractors and internal teams to deliver high-impact results.
• Stand up new initiatives, ensuring robust processes and enabling teams to achieve self-sufficiency.
• Operational Excellence: Manage quarterly budgeting cycles and ongoing budget planning with the CX Marketing team.
• Oversee headcount requests and resource planning across the CX Marketing organization, ensuring optimal team structures.
• Coordinate with the VP’s Executive Assistant (EA) to schedule and track key meetings and action items for accountability.
• Team Engagement & Culture: Run the CX Marketing monthly all-hands, recognizing and celebrating team achievements.
• Champion morale-boosting activities, including organizing swag purchases and fun team events.
• Support change management efforts, drafting key communications and facilitating a smooth transition during organizational changes.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field (MBA preferred).
• 7+ years of experience in marketing, operations, or chief of staff roles, ideally within a large, matrixed organization.
• Demonstrated ability to manage cross-functional projects, drive organizational change, and enhance team engagement.
• Excellent written and verbal communication skills.
• Strong organizational and analytical abilities, with attention to detail.
• Proven experience managing budgets, headcount planning, and executive-level communications.
• Ability to thrive in a fast-paced environment and adapt to shifting priorities.

Preferred

• MBA preferred.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Optional 10 paid days per full calendar year to volunteer
• employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time