Responsibilities

• Leads holistic customer communications and planning for the company across owned channels (AA.com, e-mail, American Way).
• Coordinates with owners of all other owned channels (social media, B2B, airport and onboard channels).
• Plans and executes all revenue-generating e-mail campaigns for flight bookings, product upsells and AAdvantage/cobrand promotions.
• Maintains and updates content on AA.com, the largest booking channel.
• Manages in-flight magazines and the newly launched AmericanWay.com.
• Direct team management and daily coordination with cross-functional teams.

Requirements

• Bachelor's degree or equivalent experience/training
• 7 years of related experience
• Leadership experience
• Ability to manage multiple tasks
• Ability to engage and motivate a team

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more