Responsibilities

• Maintain and improve the agency’s CRM ecosystem, including platform administration, segmentation, workflow support, and pipeline visibility
• Build and manage dashboards tied to growth KPIs, ensuring stakeholders have clear, timely insight into performance and activity
• Support the planning and execution of outbound campaigns across CRM, email, and related channels, helping coordinate messaging, testing, and follow-up
• Partner with internal teams to keep growth initiatives aligned, documented, and progressing on schedule
• Work closely with pitch teams and agency partners to support new business development efforts from narrative development through final delivery
• Help translate subject matter expertise into clear, compelling presentation materials and RFP responses
• Coordinate growth-related marketing initiatives, including conferences, sponsorships, announcements, and follow-up activities
• Contribute to programs and materials that strengthen agency awareness and support pipeline generation