Responsibilities

• Work with cinema accounts, serving as a technical point of contact for key client relationships.
• Build deep, trust-based relationships with cinema operators, owners, and decision-makers — identifying operational gaps and developing tailored solutions.
• Support client retention, satisfaction, and expansion across the Fandango1 product suite.
• Proactively identify upsell and cross-sell opportunities within the existing customer base, leveraging knowledge of the broader Fandango and Versant technology stack.
• Serve as a trusted advisor to clients evaluating new product offerings, platform migrations, or operational strategy changes.
• Act as the technical voice for the sales team on new client onboardings and product evaluation calls, translating complex platform capabilities into clear client value.
• Support the Sales, Account Management, Exhibitor Partnership team members and the wider commercial team during prospect engagements requiring deep platform or competitive knowledge.
• Develop expertise across the full Fandango1 product suite — including ticketing, POS, website solutions, CRM, and customer engagement platforms — to deliver credible, consultative guidance to prospective and existing clients.
• Identify and articulate gaps in client operations and map Fandango1 capabilities to client needs with specificity and depth.
• Serve as the senior escalation point for complex or high-priority client issues, coordinating across support tiers and engineering to drive resolution.

Requirements

• 7+ years of experience in a client-facing technical or account management role within the cinema technology, entertainment technology, or SaaS industry.
• Deep familiarity with cinema operations and the independent exhibitor technology landscape, including strong knowledge of platforms such as Vista/Veezi, RTS, Admit One, or comparable systems.
• Demonstrated ability to operate across multiple functions — client success, technical consulting, escalation management, and sales support — within a single role.
• Proven track record of building trust and long-term relationships with clients at the operator and decision-maker level.
• Strong technical aptitude, with the ability to credibly represent platform capabilities to both technical and non-technical audiences.
• Experience working cross-functionally with support, engineering, and product teams in a fast-paced, matrixed environment.
• Excellent communication and presentation skills, with the confidence to serve as the technical voice in commercial conversations.

Preferred

• Prior experience at a cinema technology platform vendor in a solutions, account management, or senior support role.
• Existing relationships with independent or regional cinema operators.
• Experience contributing to or influencing product roadmap and feature development based on client feedback.
• Familiarity with Salesforce or similar CRM platforms for pipeline and account management.